Wellington Casino

Frequently Asked Questions

Is registration necessary ?

To participate in gambling games involving money, as well as to make deposits or withdrawals, registration and having a personal player account on the Wellington Casino website are required.

To proceed with your registration and create your player account, please click HERE and fill out the available form on the Wellington Casino site.

How to create my player account on Wellington Casino ?

To create your player account on Wellington Casino, follow these simple steps:

Click HERE to access the registration form. You can also register using the itsme® application for a simple, quick, and secure experience.

What age do I need to be to play on Wellington Casino ?

In Belgium, the minimum age to play online on the Wellington Casino site is 21 years old.

When playing from abroad, always make sure to comply with the conditions stipulated by the legislation in force in your country.

Is Wellington Casino a legal gaming site in Belgium ?

Yes, the online gaming site Wellington Casino (www.wellington-casino.be) is a site authorized by the Gaming Commission.

Wellington Casino holds a B+ license which guarantees compliance with the rules set by Belgian law and oversight by the Gaming Commission.

It is prohibited for a Belgian resident to play on an illegal gaming site. If you play on illegal sites, you are liable to criminal prosecution as a participant.

Which professions are prohibited from accessing the Wellington Casino gaming site ?

According to Belgian law, certain professions such as police officers, notaries, etc., are not allowed to participate in gambling and therefore cannot register on the Wellington Casino site.

For more information, please refer to the Gaming Commission website: https://www.gamingcommission.be

Upon registration, you certify that you do not hold professions prohibited from gambling and comply with the legislation in force in your country.

What games can I play on Wellington Casino ?

All games available on the Wellington Casino site are authorized by the Gaming Commission. Among the authorized games, you will find slot machines, dice games, card games, roulette, and racing games.

Click here to discover all of our available games.

What is the distinction between "Demo" mode and "Real Money/Cash" mode ?

The "Demo" mode allows you to explore games without risking your own money. Games in "Demo" mode function exactly the same as games in "Real Money" mode. However, it is not possible to withdraw winnings obtained in "Demo" mode.

In "Real Money" mode, you play with the real money deposited into your player account. In this mode, you can withdraw the winnings you have achieved.

What license does Wellington Casino hold ?

The B license allows the operation of an automatic gaming hall.

Wellington Casino has obtained, from the Ministry of Justice, Gaming Commission, a supplementary B+ license to allow you to access and play games of chance on its website www.wellington-casino.be.

How do I update my personal information ?

To modify your personal information, access your profile and click on the "My Account" tab.

Please note that the fields in gray are not editable.

To modify other personal information, please contact our support service.

How do I add funds to my player account ?

Once you are registered and logged in to Wellington Casino, click on the "Deposit" icon (or scan the QR code) to make a deposit, then follow the provided instructions.

You can use the following methods to fund your player account:

  • Bancontact (Fast Deposit)

  • Bancontact (HiPay)

  • PaysafeCard

  • Mastercard Debit

  • Visa Debit

Are authentication SMS messages charged ?

No, authentication SMS messages are free.

Your security is our priority !

I'm afraid of becoming addicted to games, what should I do ?

Wellington Casino is aware that uncontrolled gaming can become compulsive at any time. That's why we have developed a series of tools to help you approach gaming responsibly. You can choose to limit your play at any time, take a break, or even control how long you play.

However, if you feel you are developing a gambling addiction, we invite you to consult the brochure provided by the Gaming Commission by clicking on this link: 10147-CJH-PDFONLINE-EN.pdf (paddlecms.net)

I never win

We understand your disappointment and frustration regarding your gaming results. It is important to remember that our games are based on chance, and we cannot influence the process of redistributing winnings to users. This is true for all licensed operators in Belgium.

The duration of play and results are entirely random, and it is possible to play for an extended period without achieving significant winnings. This is the unpredictable and random nature of gambling.

We encourage you to manage your gaming budget responsibly by setting weekly or monthly limits, so as not to regret your expenses if you were to lose your bet.

In the "My Account" section, we provide tools to help you control your spending and limit your account.

Remember that gambling should remain entertaining and never become a source of stress. If you have concerns about your relationship with gambling, we encourage you to assess your situation using the following link: https://www.aide-aux-joueurs.be

We are here to help if you need additional support or assistance.

As a new customer, you might be eligible for a welcome bonus

Unfortunately, our type of license (B+) does not allow us to grant bonuses.

Since March 1st, 2020, bonuses upon registration and deposit are now prohibited by law. This decision was made by the Gaming Commission following a royal decree.

Cancelling my self-exclusion

At Wellington Casino, we are committed to providing a responsible and secure gaming environment for our users. As such, if you have chosen to self-exclude, we take this decision very seriously, and it is not possible to cancel self-exclusion.

You will need to wait until the end of the exclusion period to reconsider your choice and resume your gaming activities. The protection of our players is our priority, and we encourage you to take care of yourself and gamble responsibly. If you have any concerns or additional questions, please do not hesitate to contact us for help and support.

How much can I deposit ?

The minimum deposit amount is €10. Starting from October 20th, 2022, Belgian regulations impose a default deposit limit of €200 per week.

If you wish to increase this limit, you can submit a request via the deposit tab or your player account settings. This request will be reviewed by the Gaming Commission for approval.

Please note that only individuals not listed as being in default with the Central Individual Credit Register of the National Bank can request the removal of this limit.

Is verifying my account mandatory ?

As a 100% legal site, we place great importance on compliance with current legislation.

The authentication of your account is a legal requirement dictated by the Gaming Commission, and you will only be asked to do this once.

At Wellington Casino, respecting privacy and the confidentiality of your data are priorities. You can therefore send your documents with confidence, without any concerns.

Can I have multiple accounts ?

No, it is not allowed to have multiple accounts on the same gambling site. This practice is prohibited by current legislation. That's why we ask for your national registry number during registration to ensure that each user has only one account.

What should I do if I can't log in ?

If you are having trouble logging into your account, here are some steps you can follow:

  1. Check that you are using the correct login information, including your username and password. Also, make sure you have not activated the Caps Lock key on your keyboard.

  2. If you have forgotten your password, you can click on "Forgot Password" on the login page. Then follow the instructions to reset your password. You will receive an email with instructions to create a new password.

  3. Make sure that your account has not been temporarily blocked due to a self-exclusion you may have activated previously. You can check this by visiting the appropriate section on our site.

  4. If you believe that your account has been banned from gambling by the Gaming Commission, please contact us for additional information and assistance.

    If none of these steps resolves your login issue, please contact our customer support for further assistance.

I would like to delete my account. How can I proceed ?

If you wish to delete your account because you have concerns about developing a gambling addiction, we encourage you to explore the many tools available to control your gaming activities, such as breaks, temporary self-exclusion, and deposit limits. You can find more information on this in our "Responsible Gaming" section.

If, despite this, you still wish to delete your account, please contact our support team via our secure contact form. Be sure to provide your unique authentication PIN code, which is located at the bottom of the form, to ensure the security of your request. Our team will assist you in the process of deleting your account.

Is there a withdrawal limit ?

Minimum online withdrawal is €20,00 and limited to €5,000 per withdrawal (Five Thousand Euros).

To facilitate the processing of your transaction, please verify the information provided during your registration. To verify your data now, please "Click here".

What is the timeframe to receive my withdrawal via bank transfer ?

The usual timeframe to receive your withdrawal via bank transfer is generally 24 business hours for the initial processing.

You can track the status of your request in the "My Money" section of your account, where you will find information on its processing (pending, processing, or completed).

You will also receive a notification email when your withdrawal request is being processed and another when the withdrawal is completed (payment sent). Please check your spam folder if you do not receive emails.

Regarding the actual receipt of the payment into your bank account, this depends on your bank's processing procedures, but it should normally be within a maximum of 48 business hours.

Where is the money that appears in my player account on Wellington Casino located ?

When your money appears in your player account on Wellington Casino, it is hosted in Belgium, in accordance with our operation as a Belgian site managed from Belgian territory.

This means that your money is secure and benefits from all the necessary guarantees imposed by Belgian law to ensure your peace of mind.

What information appears on my account statement ?

On your account statement, your winnings payments will be listed as made by SONIC S.A.

Forgot your password ?

If you have forgotten your password, please follow these steps:

  1. On the homepage, click on the "Forgot Password?" link.

  2. Follow the provided instructions.

  3. You will immediately receive an email containing all the necessary information to reset your password.

Troubleshooting game launch issues

If you are having trouble launching a game, please consider the following:

  1. Ensure you have a stable internet connection. Games require a reliable internet connection to function properly.

  2. If you are using a wifi connection, check its stability. An unstable connection can lead to connection problems with the games.

  3. We recommend using the Chrome or Firefox browsers for better game performance.

By considering these factors, you should be able to resolve game launch issues. If problems persist, do not hesitate to contact our support service for further assistance.

What should I do if I think I might encounter gambling problems ?

If you need help or advice, we encourage you to visit our "Responsible Gaming" section. This section is designed to provide you with information and resources on how to play responsibly and deal with any potential gambling-related issues.

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